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AwardedAwarded 11 May 2026

Chatbot

Somerset Council · Local authority

In brief

Somerset Council awarded IT and software work to Barbour Logic Limited on 11 May 2026.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

The Barbour logic Chatbot has been developed to streamline and enhance customer interactions by providing immediate, accurate responses to queries. Leveraging advanced natural language processing, the Chatbot aims to improve service delivery, reduce operational pressures, and support organisational efficiency. Its implementation reflects a commitment to digital transformation, ensuring that users benefit from accessible, reliable information while freeing up valuable staff resources to focus on more complex tasks. Background research identified growing demand for automated solutions within customer service environments, particularly in sectors where prompt and consistent guidance is essential. The Barbour logic Chatbot has been designed to address these needs, aligning with strategic objectives for improved service quality and operational resilience. This initiative supports broader aims of risk avoidance and cost savings, whilst delivering a modern digital solution to meet legislative and organisational requirements. This 12 month trial was approved by a non key decision and signed by Mike O'Dowd Jones

Who won

WinnerValueDates
Barbour Logic Limited (SME)£38,586
25 May 2026 to 25 May 2027

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract details notice · UK7, notice 043186-2026

About the buyer

Somerset CouncilLast 12 months

Procurements

280

Awards

220

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From notice 043186-2026 on Find a Tender, first published 11 May 2026. We last checked for changes on 28 September 2026.