Cheshire and Mersey - Accessible Solutions

Enabling access to on-site Face-to-Face Interpreting for spoken languages, the provision of Remote Interpreting Solutions for spoken and non-spoken languages, and the immediate connection to an interpreter on the telephone, by video, by video conferencing and/or via a secure app-based service alongside the provision of wider translation and transcription services. The provision of Services under this Lot cover the following offerings: Face-to-Face Interpreting Applicable to on-site and sessional work, this Service provision shall include but is not limited to Face-to-Face Interpreting Services for spoken languages which entail direct oral communication between the principal parties through the use of an Interpreter or sessional/class based interactive sessions to facilitate education, awareness and understand requirements between the principal parties. This includes the following services, and any other areas which can be properly described as Face-to Face Interpreting: - Consecutive Interpreting - On-site Interpreting - 24 Hour Service, 365 days a year - Emergency bookings and out-of- hours bookings - Booking Management/Subscription Services Remote Interpreting Solutions including telephone, video and app-based services Translation and/or Transcription Services This service includes the provision of Translation Services which requires the interpretation of written text in a source language to be accurately translated into a specified language by a suitably qualified person or through the use of technology. This also includes the provision of transcription services which converts or transcribes speech (either live or recorded) into a written or electronic text document by a suitably qualified person or through the use of technology, including proof reading services. Applicable to remote interpreting solutions including telephone, video and app-based services, this service includes the provision of remote interpreting solutions for spoken languages, enabling the immediate connection to an interpreter on the telephone, by video, by video conferencing and/or via a secure app-based service. This includes the following services, and any other areas which can be properly described as Telephone Interpreting Services: - On-demand and Scheduled Availability - 24 Hour Service, 365 days a year - Provision of Hardware and Software (where required) - Emergency bookings and out-of- hours bookings - Booking Management/Subscription Services There is also scope for alternative remote mediums that represent an innovative and robust route to market.

Enabling access to on-site and/or remote interpretation and translation solutions for non-spoken languages, this Lot encompasses services including Sign Language variations depending on the requirements of the Participating Authority and includes the provision of communication professionals specialising in interpretation and translation work with non-spoken, deaf, and deafblind people either on-site, or remotely via written, online, video and/or app-based solutions. This includes the provision of British Sign Language (BSL) Interpreters as well as the following associated services and any other that can be properly described as a Non-Spoken Interpretation or Translation Service: • Interpreters for Deafblind People • Lip speakers • Notetakers • Sign Supported English (SSE) • Sign Language Translators • Deaf Relay Interpreting • American Sign Language (ASL) • Irish Sign Language (ISL) • Speech to Text Reporters • Cued Speech/Makaton and Sign Language in other Foreign Languages as examples. The core services outlined above, shall be offered in addition to the below: • On-demand and Scheduled Availability • 24 Hour Service, 365 days a year • Provision of Hardware and Software (where required) • Emergency bookings and out-of- hours bookings • Minimum call-out parameters • Booking Management/Subscription Services

Enabling the provision of interpreters/translators through deployment of a managed service, or subscription based model, the permissible scope of Lot 3 requires Suppliers to: Offer the scope of interpretation, translation, and transcription services that they are awarded to across Lot 1 and Lot 2 as a supplementary/optional service option either in part or in full. Offer the option to outsource all internal elements of the service within the scope of the agreement that is managed by the Participating Authority to the Supplier to deliver an on-site (resourced solution) or an off-site (shared service centre) solution. The Supplier will act as a prime contractor on a master vendor basis (sub-contracting with other suppliers) with a dedicated resource/headcount allocated to the contract to deliver the agreed scope of services to the agreed contract terms, key performance indicators and budget/savings targets.