AwardedAwarded 30 April 2026

Contact Centre as a Service (CCaaS)

Incommunities Limited · Local or regional public body

In brief

Incommunities Limited awarded IT and software work to Alscient Limited on 30 April 2026.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.

Who won

WinnerValueDates
Alscient Limited (SME)
1 bid received
£300,000

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · notice 072522-2026

About the buyer

Incommunities LimitedLast 12 months

Procurements

9

Awards

5

Suppliers it has used most for IT and software

  1. CCM1379 - OHU Software

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  2. LEG T206 Barracuda MSP Service

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  3. EV Charging Infrastructure

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    Closing soon3 days leftExpress interest3 lots

    £29.9mestimated
  4. DSA - Phase II Website Design & Implementation

    City of Doncaster CouncilYorkshire and the HumberIT services and software

    Closing soon6 days leftSuitable for SMEsSmall contract

    £100kestimated
  5. Royal Navy Museums Broadband Services

    National Museum of the Royal NavyNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Northern IrelandIT services and software

    Closing soon6 days left2 lotsSuitable for SMEs

    £250kestimated

From notice 072522-2026 on Find a Tender, first published 31 July 2026. We last checked for changes on 28 September 2026.