AwardedAwarded 4 August 2026
Contact Centre Scripting and Diagnostics
Greensquareaccord Limited · Public body
In brief
Greensquareaccord Limited awarded IT and software work to Omfax Systems Limited on 4 August 2026.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
GSA require implementation of a customer service scripting and diagnostics platform to provide guided workflows, consistent decision making, and improved first contact resolution. The solution will create a single source of truth for customer interactions, streamline repairs and service requests, reduce complaints and escalations, and enhance operational insight through improved data capture, automation, reporting, and integration with GSA's existing housing management systems.
Who won
| Winner | Value | Dates |
|---|---|---|
| Omfax Systems Limited (SME) 1 bid received | £90,435 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract award notice · notice 074499-2026
About the buyer
Greensquareaccord LimitedLast 12 months
Procurements
96Awards
63Suppliers it has used most for IT and software
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From notice 074499-2026 on Find a Tender, first published 6 August 2026. We last checked for changes on 28 September 2026.