AwardedAwarded 4 August 2026
Contact Centre Scripting and Diagnostics
Greensquareaccord Limited · Local or regional public body
In brief
Greensquareaccord Limited awarded IT and software work to Omfax Systems Limited on 4 August 2026.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
GSA require implementation of a customer service scripting and diagnostics platform to provide guided workflows, consistent decision making, and improved first contact resolution. The solution will create a single source of truth for customer interactions, streamline repairs and service requests, reduce complaints and escalations, and enhance operational insight through improved data capture, automation, reporting, and integration with GSA's existing housing management systems.
Who won
| Winner | Value | Dates |
|---|---|---|
| Omfax Systems Limited (SME) 1 bid received | £90,435 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract award notice · notice 074499-2026
About the buyer
Greensquareaccord LimitedLast 12 months
Procurements
99Awards
66Suppliers it has used most for IT and software
- Culture Amp Limited2 contracts
- Mri Software Limited2 contracts
- CBRE Limited1 contract
- Cogniscion Limited1 contract
- Cysiam Limited1 contract
Similar open tenders
All open IT and software tenders- £200kestimated
- £23mframework ceiling
- Value not stated
- £1.5mestimated
- £6mestimated
From notice 074499-2026 on Find a Tender, first published 6 August 2026. We last checked for changes on 28 September 2026.