AwardedAwarded 17 December 2025
Contact Centre Services
Kent County Council · Local authority
In brief
Kent County Council awarded this contract to Capita Business Services on 17 December 2025.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available.
Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:
• 24 hours, 7 days a week service provision (essential provision only Out of Hours)
• key telephony services for KCC's customer contacts
• Emergency calls
• Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way
Who won
| Winner | Value | Dates |
|---|---|---|
| Capita Business Services 2 bids received | £9,142,634 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract award notice · notice 084974-2025
About the buyer
Kent County CouncilLast 12 months
Procurements
244Awards
158Suppliers it has used most
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From notice 084974-2025 on Find a Tender, first published 19 December 2025. We last checked for changes on 28 September 2026.