AwardedAwarded 19 August 2026

CRM Platform (Donor and Session Programme)

NHS Blood and Transplant · NHS and health

In brief

NHS Blood and Transplant awarded IT and software work to Insight Direct (UK) Ltd, Pegasystems Limited and Portaltech Reply Limited on 19 August 2026.

It is a framework worth up to £6,400,000 excluding VAT: the most the buyer expects to spend across all suppliers, not one contract.

The contract runs for 1 year, up to 8 years with extensions, starting 1 August 2026.

It is split into 10 lots, so a supplier can bid for part of the work.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma. NHSBT has conducted a one-stage open procedure under the Procurement Act 2023 to establish a CRM Platform Framework supporting DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capability required to support donor engagement, appointment management, session planning, operational responsiveness and future digital interoperability. Tender Responses were assessed in accordance with the published tender documents, including conditions of participation, mandatory technical capability requirements, Quality, Social Value and Commercial evaluation. The Framework is structured by CRM Platform using the Platform Tower model described in the tender documents. Tender Responses were grouped and evaluated within the relevant Platform Tower. NHSBT intends to appoint the highest-ranked compliant Supplier within each successful Platform Tower, subject to completion of the applicable standstill period and execution of the Framework Agreements. The Framework will provide a route through which NHSBT may award one planned Call-Off Contract without further competition. The potential Call-Off Contract would be awarded to the Framework Supplier appointed to the Platform Tower corresponding to the CRM Platform identified in the successful Technical Implementation Partner solution, in accordance with the objective Call-Off mechanism set out in the Framework documents. Appointment to the Framework does not oblige NHSBT to award a Call-Off Contract and does not guarantee any volume of work, revenue or expenditure. No CRM Call-Off Contract is being awarded through this Contract Award Notice. The Framework Agreement will have a maximum term of one (1) year with no option to extend and is intended to support the award of one Call-Off Contract only. Any Call-Off Contract must be awarded during the term of the Framework Agreement but may continue beyond expiry of the Framework. The potential Call-Off Contract will not exceed eight (8) years in total. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value. Unawarded Lots: Platform Tower 4, InVita CRM, has not been awarded. Unsuccessful supplier information: HEMATERRA TECHNOLOGIES UK LIMITED trading as InVita Healthcare Technologies; unique supplier identifier (PPON): PNZR-4766-PCZT; postal address: 267 Banbury Road, Oxford, OX2 7HT, United Kingdom; SME status: No; value-driven NGO status: No. Number of tenders assessed for this Platform Tower: 1.

Lots

Lot	Trade	Value
Lot 1 - CRM Platform 1 1 August 2026 to 31 July 2027 What this lot covers Provisional CRM Platform Tower Lot 1. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.	IT services and software	£6,400,000
Lot 10 - CRM Platform 10 1 August 2026 to 31 July 2027 What this lot covers Provisional CRM Platform Tower Lot 10. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.	IT services and software	£6,400,000
Lot 2- CRM Platform 2 1 August 2026 to 31 July 2027 What this lot covers Provisional CRM Platform Tower Lot 2. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.	IT services and software	£6,400,000
Lot 3 - CRM Platform 3 1 August 2026 to 31 July 2027 What this lot covers Provisional CRM Platform Tower Lot 3. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.	IT services and software	£6,400,000
Lot 4 - CRM Platform 4 1 August 2026 to 31 July 2027 What this lot covers Provisional CRM Platform Tower Lot 4. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.	IT services and software	£6,400,000
Lot 5 - CRM Platform 5 1 August 2026 to 31 July 2027 What this lot covers Provisional CRM Platform Tower Lot 5. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.	IT services and software	£6,400,000
Lot 6 - CRM Platform 6 1 August 2026 to 31 July 2027 What this lot covers Provisional CRM Platform Tower Lot 6. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.	IT services and software	£6,400,000
Lot 7 - CRM Platform 7 1 August 2026 to 31 July 2027 What this lot covers Provisional CRM Platform Tower Lot 7. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.	IT services and software	£6,400,000
Lot 8 - CRM Platform 8 1 August 2026 to 31 July 2027 What this lot covers Provisional CRM Platform Tower Lot 8. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.	IT services and software	£6,400,000
Lot 9 - CRM Platform 9 1 August 2026 to 31 July 2027 What this lot covers Provisional CRM Platform Tower Lot 9. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.	IT services and software	£6,400,000

Who won

Winner	Lot	Value	Dates
Not stated	Lot 10 - CRM Platform 10	—
Not stated	Lot 4 - CRM Platform 4	—
Not stated	Lot 5 - CRM Platform 5	—
Not stated	Lot 6 - CRM Platform 6	—
Not stated	Lot 7 - CRM Platform 7	—
Not stated	Lot 8 - CRM Platform 8	—
Not stated	Lot 9 - CRM Platform 9	—
Insight Direct (UK) Ltd 1 bid received	Lot 1 - CRM Platform 1	£6,666,666	Awarded 19 August 2026
Pegasystems Limited 1 bid received	Lot 2- CRM Platform 2	£6,666,666	Awarded 19 August 2026
Portaltech Reply Limited 1 bid received	Lot 3 - CRM Platform 3	£6,666,666	Awarded 19 August 2026

Values as the award notice gives them, excluding VAT where stated.

Timeline

20 March 2026Preliminary market engagement notice · UK2, notice 025589-2026
10 June 2026Tender notice · UK4, notice 054541-2026
20 August 2026Contract award notice · UK6, notice 079358-2026
20 August 2026Contract award notice · UK6, notice 079365-2026

Last time this was bought

Digital Transformation Delivery Partner - Donor and Session Programme

Won by: PA Consulting Ltd
Awarded: 3 June 2026
Value: Not stated, or split across lots
Contract ends: 14 April 2029

Matched on NHS Blood and Transplant, the type of work and the title; it may be a related contract rather than the same one. Check the notice to be sure.

About the buyer

NHS Blood and TransplantLast 12 months

Procurements

111

Awards

Suppliers it has used most for IT and software

Personal Strengths Publishing Ltd2 contracts
Insight Direct (UK) Ltd1 contract
LegalFLY Ltd1 contract
PA Consulting Ltd1 contract
Pegasystems Limited1 contract

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From notice 025589-2026 on Find a Tender, first published 20 March 2026, last updated 20 August 2026. We last checked for changes on 28 September 2026.