Open9 days left · closes 11am, Thursday 8 October 2026

Customer Engagement Platform (CEP) Framework

In brief

Scottish Enterprise is looking for suppliers for IT and software work (Scotland).

It is a framework worth up to £29,167,000 excluding VAT: the most the buyer expects to spend across all suppliers, not one contract.

Bids close at 11am, Thursday 8 October 2026.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Key dates

Bids by: 11am, Thursday 8 October 2026

How bids are scored

Prompt Payment · Functional Scope 40% · Non-Functional Requirement 15% · Implementation Partner and Delivery Requirements 25% · Demonstration 15% · Fair Work First 5% · Price 40%

Quality matters most. You can win without being the cheapest.

Competition

Typical: a median of 5 bids per contract for IT and software contracts in this region (from 83 awards in the last 12 months).

Framework

Winning puts you on a list of suppliers the buyer can call on; it does not guarantee work. The £29,167,000 is the most the buyer expects to spend across all suppliers over the framework's life, not one contract.

What the notice says

Scottish Enterprise are putting place a framework for the provision of a customer engagement platform and associated implementation and professional services. The framework is being established to allow for named partner bodies to access the framework through their own call off. The framework will be awarded for the full scope outlined in the Invitation to Tender (ITT). The framework will be in place for 4 years and call-offs will not exceed 10 years in duration. At the same time Scottish Enterprise will award a call-off for their own specific requirements as outlined.

Should I bid?

Tick what applies to you. Nothing is saved.

Can you prepare a good bid in 9 days?That is tight, especially for a first bid with this buyer.
Is a contract of about £29,167,000 a size you can deliver?Buyers often check that your turnover is comfortably larger than the yearly contract value.
Can you deliver in Scotland?Check the delivery locations in the tender documents.
Can you meet what the notice mentions: Framework agreement?The tender documents will say exactly what is required.

How to bid

Read the full notice on Find a Tender, including any tender documents it links to.
Submit your bid through the buyer's e-tendering portal: www.publiccontractsscotland.gov.uk.
Make sure your bid arrives before 11am, Thursday 8 October 2026. Late bids are usually rejected.

Timeline

28 August 2026Contract notice · notice 082222-2026

About the buyer

Scottish EnterpriseLast 12 months

Procurements

Awards

Suppliers it has used most for IT and software

All tenders and awards from Scottish Enterprise

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From notice 082222-2026 on Find a Tender, first published 28 August 2026. We last checked for changes on 28 September 2026.