AwardedAwarded 16 July 2026
Customer Relationship Management (CRM) Solution
National Library of Scotland · Public body
In brief
National Library of Scotland awarded IT and software work to Brightwire on 16 July 2026.
The notice gives a value of £245,000 excluding VAT.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
The National Library of Scotland (the Library) is procuring a Service Provider to implement a cloud‑hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library.
The contract covers the first phase of the Library’s wider CRM programme. It focuses on improving fundraising and supporter engagement, strengthening communications and stewardship, and establishing secure, governed data flows between systems.
It is expected that the contract will cover the period from June 2026 to 31 December 2028 (with implementation running to 31 December 2026, followed by 24 months support & maintenance), with the option to extend for a further 3 x 12 months, awarded annually, subject to satisfactory performance and continued requirements.
Who won
| Winner | Value | Dates |
|---|---|---|
| Brightwire (SME) 12 bids received | £181,400 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract notice · notice 027809-2026
- Contract award notice · notice 067817-2026
About the buyer
National Library of ScotlandLast 12 months
Procurements
8Awards
3Suppliers it has used most for IT and software
- Brightwire1 contract
- Concerto Support Services Limited1 contract
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From notice 027809-2026 on Find a Tender, first published 26 March 2026, last updated 17 July 2026. We last checked for changes on 28 September 2026.