Fitness Equipment Service and Maintenance Contract

Carmarthenshire County Council, through its Actif Sport & Leisure service, is exploring market capability and delivery options for a future service and maintenance contract covering fitness equipment across five leisure centres within the County (Carmarthen Leisure Centre, Amman Valley Leisure Centre, St Clears Leisure Centre, Llandovery Leisure Centre, and Newcastle Emlyn Leisure Centre). The Council’s fitness equipment estate comprises a mixed portfolio of manufacturers, including Life Fitness, Technogym, Concept2, Black Box, Origin, Keiser and Wolverson, and supports the ongoing operation of fitness suites, studios and associated facilities. Existing service and maintenance arrangements for this equipment have reached the end of their contractual term, and the Council is seeking market input to help shape a compliant, value‑for‑money procurement approach. The anticipated scope of the future contract is expected to include planned servicing, reactive maintenance, fault repairs, and annual service certification across all in‑scope equipment, with an emphasis on maintaining equipment availability, supporting business continuity, and ensuring compliance with relevant health and safety requirements. The Council is also interested in understanding market approaches to managing a mixed‑manufacturer estate and the use of manufacturer‑approved parts and competent engineers. The Council operates its leisure facilities using the Orbit4 asset management platform and is seeking feedback on the integration of service and maintenance activities with digital asset management systems, including ticket logging, response times, service reporting, and record‑keeping for audit and assurance purposes. Market engagement responses will help inform proportionate requirements around system integration, service responsiveness, and management information.