AwardedAwarded 8 April 2026
Information Technology Service Management
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS) · NHS and health
In brief
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS) awarded IT and software work to Mozaic-Services Ltd on 8 April 2026.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
NSS is seeking to procure licences for an IT Service Management (ITSM) solution that supports 18 key ITSM practices. These practices are either currently in use or are planned as part of NSS’s evolving ITSM capabilities including Incident Management, Service Desk, Service Request Management, Problem Management, Change Management, Service Level Management, Knowledge Management, Service Catalogue Management, Service Configuration Management, Infrastructure & Platform Management, Capacity and Performance Management, IT Asset Management, Release Management, Availability Management, Measuring and Reporting, Service Continuity Management, Monitoring and Event Management and Supplier Management.
Who won
| Winner | Value | Dates |
|---|---|---|
| Mozaic-Services Ltd (SME) 5 bids received | £3,000,000 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract award notice · notice 042582-2026
About the buyer
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)Last 12 months
Procurements
83Awards
58Suppliers it has used most for IT and software
- Capgemini UK Plc2 contracts
- Adobe1 contract
- American Well Corporation UK Limited1 contract
- Experian Limited1 contract
- Insight Direct (UK) Ltd1 contract
Similar open tenders
All open IT and software tenders- £1.6mestimated
- £116kestimated
- Value not stated
- Value not stated
- Value not stated
From notice 042582-2026 on Find a Tender, first published 8 May 2026. We last checked for changes on 28 September 2026.