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Integrated Contact Centre - Technical Infrastructure Migration - Design and Build

North West Ambulance Service NHS Trust · NHS and health

In brief

North West Ambulance Service NHS Trust has announced plans to buy construction work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The estimated value is £25,000,000 excluding VAT.

The contract runs for 2 years, starting 1 April 2027.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Competition

Typical: a median of 4 bids per contract for this buyer (from 6 awards in the last 12 months).

What the notice says

The Trust is embarking on a programme as part of its ICC strategy, which will result in the ICC having one of the largest Control Rooms within in the Ambulance Service sector in the country, in terms of available operator positions. The scale and complexity of this delivery should not be underestimated. It is crucial to understand that a control room is not the same as an office fit-out; although there can be some overlap, an office fit-out is a broader term covering the process of designing and refurbishing an entire office space to meet specific business needs, whereas a control room is a specialised, dedicated area within a facility designed for managing critical operations. It involves complex technology integration and requires a full-scale, resilient model for critical infrastructure and systems. The design and functionality of a control room are specific and require specialised expertise, with distinct priorities and design considerations. Complex control room systems, infrastructure and construction demand specialist expertise to ensure functionality, security, and resilience is delivered, is a key requirement for this project.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Pipeline notice · UK1, notice 047830-2026

About the buyer

North West Ambulance Service NHS TrustLast 12 months

Procurements

16

Awards

4
All tenders and awards from North West Ambulance Service NHS Trust

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From notice 047830-2026 on Find a Tender, first published 22 May 2026. We last checked for changes on 28 September 2026.