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AwardedAwarded 21 October 2025

InTouch System Renewal

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust) · NHS and health

In brief

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust) awarded IT and software work to Vitalhub UK Limited on 21 October 2025.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

Hywel Dda University Health Board's (HDUHB) Digital Directorate have awarded a contract for an InTouch system and support renewal. InTouch allows patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres. The system integrates with Wales Patient Access System (WPAS) to provide appointment information which can reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location which improves the overall patient experience whilst freeing up staff for other critical tasks.

Who won

WinnerValueDates
Vitalhub UK Limited (SME)
1 bid received
£115,622

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · notice 077064-2025

About the buyer

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)Last 12 months

Procurements

647

Awards

434

Suppliers it has used most for IT and software

All tenders and awards from NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

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From notice 077064-2025 on Find a Tender, first published 26 November 2025. We last checked for changes on 28 September 2026.