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AwardedAwarded 17 July 2026

LGS/Q/001/2026 - Telephone Service Desk Support

Middlesbrough Council · Local authority

In brief

Middlesbrough Council awarded IT and software work to WCL UK Ltd (Trading as Everything ICT) on 17 July 2026.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

LMS Helpdesk Support per annum 8x5x4 Response Start Date: 1st August 2026 End Date: 31st July 2027 Telephone & Email Support: 8x5 Response SLA: Priority 1 - 15 minutes (in hours 8x5) Priority 2&3 - 4 hours (in hours 8x5) Hardware Replacement: As per 'Critical Hardware Support' Onsite Engineer: Next Business Day (hardware replacement only)

Who won

WinnerValueDates
WCL UK Ltd (Trading as Everything ICT)£34,089
1 August 2026 to 31 July 2027

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract details notice · UK7, notice 077782-2026

About the buyer

Middlesbrough CouncilLast 12 months

Procurements

160

Awards

138

Suppliers it has used most for IT and software

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From notice 077782-2026 on Find a Tender, first published 14 August 2026. We last checked for changes on 28 September 2026.