Milestone Care Plus Package Software

Short Description The Department for Work and Pensions (DWP) intends to procure a Milestone Care Plus support and maintenance package to safeguard and enhance its deployment of Milestone XProtect across the DWP estate. This early notification relates to a potential future competition for a fully compatible support solution enabling software updates, upgrades, technical support and system optimisation. Description of the Procurement DWP is responsible for welfare, pensions and child maintenance services delivered to approximately 20 million customers across England, Wales and Scotland, supported by a nationwide estate of 789 properties (as of December 2025). The Department operates a centralised Security Control Centre (SCC), awarded to Mitie Security Ltd in December 2024, which provides 24/7/365 monitoring of alarms, CCTV feeds and security events across the DWP estate. Milestone XProtect is the Department’s primary video management system. DWP intends to procure a Milestone Care Plus support and maintenance package to ensure: Continued compatibility with existing XProtect systems Access to updates, patches and new features Improved workflow efficiency and system reliability Management of cyber security vulnerabilities Enhanced system monitoring, alarm handling and overall operational performance The appointed Supplier will be required to transfer all licences to the Department’s SCC Supplier for the duration of the contract. Scope of Requirements Software Support & Maintenance The solution must provide: Ongoing software/firmware updates and harmonisation Access to Milestone technical support System upgrades to improve workflows, alarm management and system health monitoring Feature enhancements improving usability, security, and operational efficiency Compatibility Enhancements must support or be compatible with (not limited to): XProtect Remote Manager Milestone SmartClient Player Briefcam Evidence Locker Technical Capabilities The software must integrate fully with: Existing Milestone XProtect deployments Relevant DWP systems and infrastructures Estimated Volumes The support package will cover approximately 43,000 devices across the DWP estate (final numbers to be confirmed). Delivery Location Digital delivery only. No geographical constraints apply. Pricing and Evaluation Bidders will be required to: Provide a per‑unit price for the support package Propose pricing for possible tiers or options DWP expects to adopt an evaluation model heavily weighted towards price. Security Requirements The Supplier may be required to engage with: DWP Digital, and DWP Enterprise Security Risk Management (ESRM) This is to ensure full compliance with DWP governance, assurance and security obligations. ESRM will review and approve the Supplier’s ISQ. Social Value Bidders will be required to outline the social value commitments they deliver currently and those they propose to deliver if awarded the contract. Additional Information This notice is an early market notification only. A full tender will be published if and when the Department proceeds with the procurement.