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NUN - Pre-market Engagement - AI Telephony Contact Centre Solution
Nuneaton and Bedworth Borough Council · Local authority
In brief
Nuneaton and Bedworth Borough Council has announced plans to buy IT and software work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.
The notice does not state a value.
The contract runs for 4 years, starting 1 October 2026.
The buyer says it is suitable for small and medium-sized businesses.
Built from the notice's own fields. Always check the official notice before you bid.
Can I win this?
Competition
Usually high: a median of 13 bids per contract for this buyer (from 5 awards in the last 12 months).
What the notice says
NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.
How to bid
- Read the full notice on Find a Tender, including any tender documents it links to.
- Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
- Follow the submission instructions in the notice; it does not name an e-tendering portal.
Timeline
- Preliminary market engagement notice · UK2, notice 080123-2025
About the buyer
Nuneaton and Bedworth Borough CouncilLast 12 months
Procurements
30Awards
18Similar open tenders
All open IT and software tenders- £135kestimated
- £82kestimated
- £143kestimated
- £7.2mframework ceiling
- £250kestimated
From notice 080123-2025 on Find a Tender, first published 5 December 2025. We last checked for changes on 28 September 2026.