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Omni Channel Contact Centre Solution

Care Quality Commission · Central government

In brief

Care Quality Commission has announced plans to buy IT and software work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The estimated value is £1,091,754 excluding VAT.

The contract runs for 2 years, up to 4 years with extensions, starting 3 April 2029.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Competition

Typical: a median of 5 bids per contract for IT and software contracts in this region (from 82 awards in the last 12 months).

What the notice says

This is a UK1 Pipeline Notice. Contact Centre Software requirement for CQCs Omni channel solution. Planned Sourcing route: Call-off from a framework agreement

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Pipeline notice · UK1, notice 015497-2026

About the buyer

Procurements

27

Awards

15

Suppliers it has used most for IT and software

  1. Cloud-Based Device and Classroom Management Service - 2026

    The Education Training CollectiveNorth EastIT services and software

    Closing soon4 hours leftSmall contract

    £38kestimated
  2. Digital Consent and Sharing Decision Making Solution

    South Tees Hospitals NHS Foundation TrustNorth EastIT services and software

    Closing soon36 hours left

    £135kestimated
  3. CCM1379 - OHU Software

    The Police and Crime Commissioner for LincolnshireNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South WestIT services and software, Social and domiciliary care

    Closing soon2 days leftSuitable for SMEsSmall contract

    £82kestimated
  4. LGS-Q-004-2026 Audio Visual System

    Middlesbrough CouncilNorth EastIT services and software

    Closing soon2 days leftSuitable for SMEsSmall contract

    £143kestimated
  5. NW2964 - Microsoft 365, AI and Intelligent Automation Partner Framework Agreement

    Northern Gas Networks LimitedNorth East, East of EnglandIT services and software

    Open7 days leftSuitable for SMEsFramework

    £7.2mframework ceiling

From notice 015497-2026 on Find a Tender, first published 20 February 2026. We last checked for changes on 28 September 2026.