AwardedAwarded 24 November 2025
Out-of-Hours Customer Support Services
Transport for Wales Rail Limited (Utility Buyer) · Local or regional public body
In brief
Transport for Wales Rail Limited (Utility Buyer) awarded this contract to Journeycall Limited on 24 November 2025.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escalating issues as required to maintain service continuity and customer satisfaction.
Who won
| Winner | Value | Dates |
|---|---|---|
| Journeycall Limited | £166,400 | Awarded 24 November 2025 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Contract award notice · UK6, notice 077225-2025
About the buyer
Transport for Wales Rail Limited (Utility Buyer)Last 12 months
Procurements
85Awards
45Suppliers it has used most
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From notice 077225-2025 on Find a Tender, first published 26 November 2025. We last checked for changes on 28 September 2026.