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Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

Habinteg Housing Association Limited · Housing

In brief

Habinteg Housing Association Limited was looking for suppliers for IT and software and telecoms work. Bidding has closed and no award has been published yet.

The estimated value is £291,667 excluding VAT.

The contract runs for 3 years, up to 5 years with extensions, starting 1 November 2026.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.

Timeline

  1. Preliminary market engagement notice · UK2, notice 044912-2026
  2. Tender notice · UK4, notice 063501-2026

About the buyer

Habinteg Housing Association LimitedLast 12 months

Procurements

6

Awards

5
All tenders and awards from Habinteg Housing Association Limited

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From notice 044912-2026 on Find a Tender, first published 15 May 2026, last updated 7 July 2026. We last checked for changes on 28 September 2026.