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REQUEST FOR INFORMATION - Victim Survey Management System

West Mercia Police and Crime Commissioner · Police and fire

In brief

West Mercia Police and Crime Commissioner has announced plans to buy IT and software and marketing work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The notice does not state a value.

The contract runs for 3 years, starting 27 March 2026.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Competition

Usually high: a median of 6.5 bids per contract for this buyer (from 8 awards in the last 12 months).

What the notice says

This is a REQUEST FOR INFORMATION only. In line with force vision and strategic priorities, West Mercia has a responsibility to capture and understand service user feedback and to use this to inform service improvement. Through the right technology, West Mercia are keen to capture this information more efficiently, effectively and with greater inclusivity so that the necessary improvements to our service can be implemented at the appropriate touch point in the service user journey. The purpose of this project is to design and deliver a comprehensive feedback solution that captures the experiences of individuals who have engaged with the police service and, if applicable, criminal justice service more broadly, as a service user or victim of a crime. The feedback will provide valuable insights into how service users perceive the quality of service, communication, and support throughout their journey, from initial contact to case closure. Should your organisation wish to be included in this exercise you should indicate your interest by providing confirmation via the correspondence facility on the In-Tend Bluelight eTendering Tool : Sell2 (in-tend.co.uk) - (https://sell2.in-tend.co.uk/blpd/publictenders) by no later than 12:00 hrs on 14th January 2026.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Preliminary market engagement notice · UK2, notice 076130-2025

About the buyer

West Mercia Police and Crime CommissionerLast 12 months

Procurements

15

Awards

5

Suppliers it has used most for IT and software

All tenders and awards from West Mercia Police and Crime Commissioner

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From notice 076130-2025 on Find a Tender, first published 21 November 2025. We last checked for changes on 28 September 2026.