AwardedAwarded 30 October 2025
Salesforce Renewal
United Utilities Water Limited · Private utility
In brief
United Utilities Water Limited awarded IT and software work to Salesforce UK Limited on 30 October 2025.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and associated services.
No other supplier can provide access to or support for the Salesforce ecosystem. This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation.
Engaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance.
The estimated value has been updated to reflect the agreed scope of the services.
Who won
| Winner | Value | Dates |
|---|---|---|
| Salesforce UK Limited | £22,064,883 | Awarded 30 October 2025 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Transparency notice · UK5, notice 063942-2025
- Contract award notice · UK6, notice 069877-2025
About the buyer
United Utilities Water LimitedLast 12 months
Procurements
118Awards
36Suppliers it has used most for IT and software
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From notice 063942-2025 on Find a Tender, first published 9 October 2025, last updated 30 October 2025. We last checked for changes on 28 September 2026.