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AwardedAwarded 1 December 2025

Supply, Installation, Maintenance and Support of Smart Ticketing Machines v2 Reference number

London North Eastern Railway Limited · Public undertaking

In brief

London North Eastern Railway Limited has awarded office supplies work on 1 December 2025.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

This tender is for the replacement of Ticket Vending Machines (TVMs) at LNER that sit within our station environment. We are looking to replace 87 (+ or - 20% as a range on this figure) incumbent devices with new multi-functional retail devices that will be known as Smart Ticketing Machines (STMs), to service our customers' needs today and in the future. We want to improve the customer experience, less clicks, less stress, happier customers and empowered colleagues. We are looking to utilise improvements in technology to ensure our new devices can add more value to stations going beyond just retailing tickets. We want to have digital screens capable of retailing tickets as well as offering multi-functionality. This will include an opportunity to display advertising and marketing materials, customer information and disruption information. These devices will possess the opportunity to link into other projects whether it be wayfinding, British sign language or other LNER led digital projects.

Who won

WinnerValueDates
Not stated
4 bids received
—

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · notice 081209-2025

About the buyer

London North Eastern Railway LimitedLast 12 months

Procurements

18

Awards

10
All tenders and awards from London North Eastern Railway Limited

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From notice 081209-2025 on Find a Tender, first published 9 December 2025. We last checked for changes on 28 September 2026.