TenderOppsIndependent tender search
AwardedAwarded 18 September 2025

The Provision of Contact Centre Communications Software

Wales & West Utilities Limited · Private utility

In brief

Wales & West Utilities Limited awarded IT and software work to 8x8 UK Limited on 18 September 2025.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

Customer Contact Centre Communications Software Solution that has the capacity to integrate with an existing Customer Relationship Management Solution (CRM) and must be able to scale up rapidly to accommodate approximately 400 agents. WWU has approximately ninety-seven (97) customer facing contact centre agents working 8am-8pm Monday-Friday and 9am-2pm Saturday. • 22 Contact Centre Agents. • 15 Work Management Scheduling Agents. • 60 Connections agents. Essential criteria. • Existing System without need for significant development. • Proven Interoperability with SAP C/4 HANA. • A solution that is already in use and proven to work effectively within another organisation. • Software as a Service (SaaS) solution. • Scalable to receive large volumes of calls at short notice. • Scalability to approximately 400 users / agents.

Who won

WinnerValueDates
8x8 UK Limited£650,000
Awarded 18 September 2025

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · UK6, notice 064778-2025

About the buyer

Wales & West Utilities LimitedLast 12 months

Procurements

29

Awards

11

Suppliers it has used most for IT and software

All tenders and awards from Wales & West Utilities Limited

Similar open tenders

All open IT and software tenders
  1. Google Products & Services Reseller Framework Agreement

    Digital Health & Care WalesWalesIT services and software, Telecoms and networks

    Closing soon9 hours leftSuitable for SMEsFramework

    £15mframework ceiling
  2. EPOS system for Carmarthenshire County Council's leisure service

    Carmarthenshire County CouncilWalesCatering, IT services and software

    Closing soon35 hours leftSuitable for SMEsSmall contract

    £75kestimated
  3. EV Charging Infrastructure

    National Grid UK LimitedNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, WalesVehicles and fleet, IT services and software

    Closing soon3 days leftExpress interest3 lots

    £29.9mestimated
  4. Provision of an E Bulk Solution for the Administration of Disclosure and Barring Service (DBS)

    Caerphilly County Borough CouncilWalesRecruitment and staffing, IT services and software

    Closing soon6 days leftSuitable for SMEsSmall contract

    £100kestimated
  5. SCAPE Construction Works and Services Framework

    Scape Procure LimitedNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales, Northern IrelandEnergy and utilities, Construction

    Open10 days leftExpress interest5 lotsSuitable for SMEsFramework

    £8bnframework ceiling

From notice 064778-2025 on Find a Tender, first published 13 October 2025. We last checked for changes on 27 September 2026.