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AwardedAwarded 9 October 2025

Transactional Services: Processing resource

Liverpool City Council · Local authority

In brief

Liverpool City Council awarded financial services work to Civica UK Limited on 9 October 2025.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

Transactional Services at Liverpool City Council has responsibility for the administration of the following functions: • Council tax and business rates • Housing benefit and council tax support • Local welfare provision • Benefits maximisation • Accounts receivable • Corporate debt The service has has identified a significant number of Universal Credit (UC) transactions (circa 130,000) requiring processing within the Benefits Team of Transactional Services. These transactions have accumulated due to the volume of UC notifications received daily and require prompt action to ensure accurate and timely updates to customer accounts and benefits records. The aim of this exercise is to procure a resource that will process the outstanding UC transactions accurately and in accordance with statutory requirements and council procedures, thereby ensuring that claimants' benefit entitlements are updated correctly and without undue delay.

Who won

WinnerValueDates
Civica UK Limited£79,999
13 October 2025 to 31 January 2026

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract details notice · UK7, notice 069807-2025

About the buyer

Liverpool City CouncilLast 12 months

Procurements

128

Awards

85

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From notice 069807-2025 on Find a Tender, first published 30 October 2025. We last checked for changes on 27 September 2026.