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AwardedAwarded 2 March 2026

TSM and Customer Feedback Surveying Services

Connexus Homes Limited · Housing

In brief

Connexus Homes Limited awarded marketing work to Acuity Research and Practice Limited on 2 March 2026.

The notice gives a value of £144,000 including VAT.

The contract runs for 2 years, up to 4 years with extensions, starting 1 April 2026.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

Connexus requires a qualified provider to design, deliver, and report on Tenant Satisfaction Measure (TSM) perception surveys in full compliance with the Regulator of Social Housing’s guidelines. Other satisfaction surveys will also be required such as new tenant surveys (up to 500 p.a.) and other service area feedback surveys, such as ASB, new kitchen/bathroom installations, and/or others as required. These are not expected to exceed 1,000 combined surveys p.a. (excluding TSMs).

Who won

WinnerValueDates
Acuity Research and Practice Limited (SME)—
1 April 2026 to 31 March 2028

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Tender notice · UK4, notice 083027-2025
  2. Contract details notice · UK7, notice 018964-2026

About the buyer

Connexus Homes LimitedLast 12 months

Procurements

19

Awards

16

Suppliers it has used most for marketing

All tenders and awards from Connexus Homes Limited

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From notice 083027-2025 on Find a Tender, first published 15 December 2025, last updated 3 March 2026. We last checked for changes on 28 September 2026.