Workforce Development Services for Care Providers in Suffolk

Focus on being the trusted source of information, advice, guidance and networking that raises the standards of adult social care • Organise and lead at least 2 large Care Market events alongside other smaller events and achieve at least 70% attendance capacity • Ensure events are representative of the whole of the care market, including private & voluntary organisations. Achieving involvement of 70% of care providers across Suffolk • Follow up on impact of activities at 3 and 6 months after event • Promote care careers, including different care pathways • Proactive support to care campaigns and branding, including iCare brand • Engaging and promoting graphics and other materials on websites/marketing • Active engagement and support to Community Catalysts / Personal Care Assistants • Active engagement and support to micro enterprises • Take active part in market need reviews and provide information for market shaping • Identify themes and gaps for future development and focus • Flexibility to meet fluctuating market needs and take advantage of new funding and proactively bidding for opportunities • Care provider peer support and the promotion of good practice across recruitment, training, retention and organisational culture • Work effectively across partner organisations and be a Suffolk representative on relevant regional and local events and forums. • Provision of information / guidance / advice and signposting for the care market and create a comprehensive resource bank of information for providers across a range of accessible platforms • Work in collaboration with other partner organisations. • Active engagement and development with key performance indicators as the service progresses • Incorporate regular (as determined by the local authority) reviews of market needs to provide information for shaping the support provided to and direction of the market, to meet fluctuations. • Actively gather feedback on activities that care providers have attended, their challenges and concerns, • Support all activities in Lot 2 where appropriate

Focus on the supply of training provision, deliver an online platform to provide training, that raises the skills of adult social care. • Delivery of a training portal that is accessible to the whole care market • Maintain / upgrade and develop a training portal that is user friendly including a robust SLA, to be shared if requested • Design and delivery of training programmes in a timely manner • Delivery of face to face and online training and ensure other options are available for attendance • Ensure access for care providers to learning and development opportunities, including the ability to have community-based training sessions across the County • To use approved training providers including a verification of standard of delivery e.g. from Skills for Care or NHS approved trainer lists, including local SME providers with a proven track record of success • Identify a range of training and source programmes to satisfy these needs in a cost-effective manner • Support the use of SME training providers with a proven track record of success. • Annual survey of the care market to identify training gaps • Respond to training gaps and source the support for future needs • Use feedback consultation and collaboration to make amendments of training programmes to best meet the market needs • Gain feedback on training activities that providers have attended, the challenges and concerns • Discuss with Suffolk County Council the results of training gaps and collaboratively shape training programmes required • Flexibility to respond quickly to the changing needs of the care sector • Proactive support to care campaigns and branding, including iCare brand • Engaging and promoting graphics and other materials on websites/marketing • Take advantage of new funding opportunities and evidencing bids for this • Be a Suffolk representative on relevant regional and local forums / events • Engaging and promoting graphic and other materials on websites/marketing • Linking and following the county council on their own social media • Work effectively across partner organisations with a focus on collaboration and joint working • Achieving collaboration with 70% of care providers across Suffolk • Training attendance rate to be reported and a minimum of 70% of full capacity • To ensure full evaluations are completed / demonstrated including cost effectiveness exercises, for all commissioned training for the care market • Collate post-training evaluations and attendee satisfaction rate • Active engagement and development with key performance indicators as the service progresses • Support all activities in Lot 1 where appropriate