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Branch Hub ServiceNow

Post Office Limited · Central government

In brief

Post Office Limited has announced plans to buy IT and software work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The estimated value is £4,000,000 excluding VAT.

The contract runs for 18 months, up to 42 months with extensions, starting 1 October 2026.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Competition

Typical: a median of 3 bids per contract for this buyer (from 7 awards in the last 12 months).

What the notice says

Branch Hub ServiceNow is a portal delivered within the Customer Service Management (CSM) module and supports a large user base of approximately 43,000 active Branch users across our 11500 Branches. It provides a range of capabilities focused on process and workflow management, knowledge access, information and insights, and communication. The platform is designed to enable efficient service delivery and improved user engagement across these core functional areas. The future supplier will be required to provide ServiceNow-certified professionals across key roles, including solution architecture, development, testing, business analysis, and Scrum Master responsibilities. These resources will operate within a dedicated squad aligned to DevOps principles, supporting the CSM platform through incident, problem, and change management, as well as platform maintenance and the agile delivery of business demand.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Pipeline notice · UK1, notice 049213-2026
  2. Pipeline notice · UK1, notice 049458-2026

About the buyer

Post Office LimitedLast 12 months

Procurements

253

Awards

46

Suppliers it has used most for IT and software

All tenders and awards from Post Office Limited

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From notice 049213-2026 on Find a Tender, first published 26 May 2026, last updated 27 May 2026. We last checked for changes on 28 September 2026.