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Communications Solution and Telephony Services

Kent County Council (t/a Procurement Services) · Local authority

In brief

Kent County Council (t/a Procurement Services) was looking for suppliers for construction and electrical work. Bidding has closed and no award has been published yet.

It is a framework worth up to £100,000,000 excluding VAT: the most the buyer expects to spend across all suppliers, not one contract.

The contract runs for 4 years, up to 47 months with extensions, starting 1 October 2026.

It is split into 5 lots, so a supplier can bid for part of the work.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

This Framework will provide a compliant and efficient route for UK public sector organisations to procure communications and telephony-related goods, services, and solutions. The Framework enables the public sector to modernise communication systems, supporting the transition from legacy telephony infrastructures (such as PSTN and ISDN) to secure, digital, and cloud-based technologies. It is designed to deliver interoperability, resilience, and value for money across public sector estates. The Framework is structured into five Lots designed to reflect real operational needs and encourage participation from organisations of all sizes including SMEs, VCSEs, and consortia. Bidders will be expected to be able to provide all services listed within each Lot, this could either be directly or via sub contractors/partners. Bidders can bid for any amount of Lots and do not have to provide all five Lots. For more information about this opportunity, please visit the eSourcing portal at: https://csg.delta-esourcing.com/tenders/UK-UK-West-Malling:-Communications-network./D9F36UG24Q To respond to this opportunity, please click here: https://csg.delta-esourcing.com/respond/D9F36UG24Q

Lots

LotTradeValue
Unified Communications & Telephony
1 October 2026 to 30 September 2030
What this lot covers

Covers cloud and hybrid telephony platforms, VoIP, SIP trunking, PBX replacement, softphones, and integrated UC services (voice, video, messaging). Includes migration, configuration, licensing, optional managed service and AI-enabled communications capabilities such as intelligent call routing, virtual assistants, speech analytics, transcription, meeting insights, and workflow automation.

Construction, Electrical, IT services and software, Telecoms and networks£20,000,000
Contact Centre Solutions
1 October 2026 to 30 September 2030
What this lot covers

Provides omnichannel contact centre platforms including voice, chat, email, social, IVR, routing, analytics, workforce management, and quality monitoring. Supports cloud CCaaS, hybrid, on premise upgrades and AI and automation technologies such as chatbots, virtual agents, conversational AI, speech and sentiment analytics, predictive routing, agent assist, knowledge management, and automated customer journeys.

IT services and software£20,000,000
Mobile & Fixed Line Services
1 October 2026 to 30 September 2030
What this lot covers

Includes mobile voice/data contracts, SIMs, device management, fixed line voice services, PSTN/ISDN replacement, tariffs, roaming controls, and managed mobility services.

IT services and software£20,000,000
Connectivity & Network Infrastructure
1 October 2026 to 30 September 2030
What this lot covers

Covers broadband, leased lines, WAN/LAN, SD WAN, Wi Fi, and associated network hardware (routers, switches, firewalls). Includes installation, monitoring, and managed network services.

IT services and software£20,000,000
Support, Maintenance & Professional Services
1 October 2026 to 30 September 2030
What this lot covers

Encompasses installation, configuration, monitoring, break/fix, managed services, telecoms audits, strategy development, optimisation reviews, and compliance assessments.

IT services and software£20,000,000

Timeline

  1. Preliminary market engagement notice · UK2, notice 016210-2026
  2. Preliminary market engagement notice · UK2, notice 016426-2026
  3. Tender notice · UK4, notice 069046-2026

About the buyer

Kent County Council (t/a Procurement Services)Last 12 months

Procurements

82

Awards

48

Suppliers it has used most for construction

All tenders and awards from Kent County Council (t/a Procurement Services)

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From notice 016210-2026 on Find a Tender, first published 23 February 2026, last updated 22 July 2026. We last checked for changes on 28 September 2026.