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Contact Centre Software/Contact Centre as a Solution

The Riverside Group Limited · Public undertaking

In brief

The Riverside Group Limited has announced plans to buy IT and software work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The notice does not state a value.

The contract runs for 5 years, starting 8 June 2028.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Competition

Usually high: a median of 6 bids per contract for IT and software contracts across the UK (from 912 awards in the last 12 months).

What the notice says

The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Pipeline notice · UK1, notice 074149-2026

About the buyer

The Riverside Group LimitedLast 12 months

Procurements

51

Awards

11

Suppliers it has used most for IT and software

All tenders and awards from The Riverside Group Limited

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From notice 074149-2026 on Find a Tender, first published 5 August 2026. We last checked for changes on 28 September 2026.