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Customer Relationship Management System

Sheffield City Council · Local authority

In brief

Sheffield City Council has announced plans to buy IT and software work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The notice does not state a value.

The contract runs for 4 years, up to 8 years with extensions, starting 29 June 2028.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Competition

Usually high: a median of 6.5 bids per contract for this buyer (from 58 awards in the last 12 months).

What the notice says

The Council is undertaking preliminary market engagement to understand the current market for cloud-based CRM solutions suitable for a local authority environment. The Council is considering options for a solution that supports improved customer contact, digital service delivery and case management across council services. The solution will operate as the multi-channel front-door for access to council services.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Preliminary market engagement notice · UK2, notice 071381-2026

About the buyer

Sheffield City CouncilLast 12 months

Procurements

210

Awards

130

Suppliers it has used most for IT and software

All tenders and awards from Sheffield City Council

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From notice 071381-2026 on Find a Tender, first published 28 July 2026. We last checked for changes on 28 September 2026.