AwardedAwarded 21 October 2026

Customer support desk for the Futures Collaboration Platform

NHS England · NHS and health

In brief

NHS England awarded IT and software work to Zendesk, Inc. on 21 October 2026.

The notice gives a value of £28,523 excluding VAT.

The contract runs for 1 year, starting 6 April 2026.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

Futures is the most widely used, efficient, and secure platform for cross-organisation digital collaboration, designed to bring together professionals across the health and social care sector. It provides a trusted environment to share ideas, resources, and projects effectively.

Who won

WinnerValueDates
Zendesk, Inc.£28,523
Awarded 21 October 2026
Zendesk, Inc.£28,523
Awarded 21 October 2026

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · notice 78712585-53f8-422c-abb4-d77bd11f268f-921099
  2. Contract award notice · notice fbae159f-2f69-4626-8e22-c5e736e072d9-921100

About the buyer

NHS EnglandLast 12 months

Procurements

1117

Awards

471

Suppliers it has used most for IT and software

  1. Adobe Licenses for the London Borough of Lewisham

    London Borough of BrentUK-wideIT services and software

    Closing soon11 hours leftSuitable for SMEs

    £55kestimated
  2. Client Support Framework (CSF)

    East West Rail Company LimitedUK-wideArchitecture and engineering, Environmental services

    Closing soon11 hours leftExpress interest3 lotsSuitable for SMEsFramework

    £350mframework ceiling
  3. Procurement of a 'Local Authority' Legal Case Management System

    North Tyneside Borough CouncilNorth EastIT services and software, Legal services

    Closing soon11 hours left

    £200kestimated
  4. Libraries Scotland eNewspaper and eMagazine

    Scottish Library and Information CouncilScotlandLeisure, culture and events, IT services and software

    Closing soon11 hours left

    £1.6mestimated
  5. Fleet Management System

    North East Derbyshire District CouncilEast MidlandsIT services and software, Vehicles and fleet

    Closing soon11 hours leftSmall contract

    £30kestimated

From notice 78712585-53f8-422c-abb4-d77bd11f268f-921099 on Contracts Finder, first published 10 November 2026, last updated 10 November 2026. We last checked for changes on 10 November 2026.