TenderOppsIndependent tender search
AwardedAwarded 30 July 2026

Digital Customer Information Systems

Ga Trains Limited · Public undertaking

In brief

Ga Trains Limited awarded IT and software work to Blackbox Company (UK) Limited on 30 July 2026.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

The supply, support, and maintenance of the Digital Customer Information System (DCIS) service which encompasses the provision, implementation, ongoing technical support, and lifecycle maintenance of a comprehensive customer information platform. The service enhances the passenger experience by delivering timely, accurate, and consistent travel information across multiple customer touchpoints, enabling GA Trains to provide a more connected, responsive, and passenger-centric journey experience. The solution equips frontline staff with improved access to real-time operational information, enabling them to better assist passengers and respond to enquiries. It also supports control room teams in managing service changes, disruptions, and day-to-day operations more effectively through enhanced visibility and communication capabilities. By improving the flow of information across the GA network, the DCIS supports a more proactive, efficient, and resilient operation while contributing to higher levels of passenger satisfaction and service performance.

Who won

WinnerValueDates
Blackbox Company (UK) Limited (SME)£6,283,000
Awarded 30 July 2026

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Transparency notice · UK5, notice 072692-2026
  2. Contract award notice · UK6, notice 072699-2026

About the buyer

Ga Trains LimitedLast 12 months

Procurements

21

Awards

11

Suppliers it has used most for IT and software

All tenders and awards from Ga Trains Limited

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From notice 072692-2026 on Find a Tender, first published 31 July 2026, last updated 31 July 2026. We last checked for changes on 28 September 2026.