Upcoming

Future Procurement of Customer Contact Platform and Associated Services

Transport for Greater Manchester · Local or regional public body

In brief

Transport for Greater Manchester has announced plans to buy IT and software work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The notice does not state a value.

The contract runs for 4 years, up to 5 years with extensions, starting 1 April 2027.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Key dates

Bids by
11:59pm, Wednesday 30 September 2026

Competition

Usually high: a median of 6 bids per contract for this buyer (from 12 awards in the last 12 months).

Tender documents

What the notice says

Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability. This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support. The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.
  4. Make sure your bid arrives before 11:59pm, Wednesday 30 September 2026. Late bids are usually rejected.

Timeline

  1. Planned procurement notice · UK3, notice 052163-2026

About the buyer

Procurements

95

Awards

45

Suppliers it has used most for IT and software

  1. LGS-Q-004-2026 Audio Visual System

    Middlesbrough CouncilNorth EastIT services and software

    Closing soon7 hours leftSuitable for SMEsSmall contract

    £143kestimated
  2. The provision of NRT, E-Cigarettes and Stop Smoking Medication Solution

    Leicester City CouncilEast MidlandsSocial and domiciliary care, Medical equipment and supplies

    Closing soon7 hours leftSuitable for SMEs

    £305kestimated
  3. LEG T206 Barracuda MSP Service

    Luminate Education GroupYorkshire and the HumberIT services and software

    Closing soon19 hours leftSmall contract

    £140kestimated
  4. Sustainability and Climate Data Services

    Border to Coast Pensions Partnership LimitedUK-wideIT services and software

    Closing soon23 hours left3 lots

    £2.8mestimated
  5. TWBC - Payment Kiosk

    Tunbridge Wells Borough CouncilSouth EastOffice supplies and equipment, IT services and software

    Closing soon43 hours leftSuitable for SMEsSmall contract

    Value not stated

From notice 052163-2026 on Find a Tender, first published 3 June 2026. We last checked for changes on 28 September 2026.