TenderOppsIndependent tender search
Upcoming

Gesture of Goodwill Platform/ App

Transpennine Trains Limited · Public undertaking

In brief

Transpennine Trains Limited has announced plans to buy IT and software work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The estimated value is £115,200 including VAT.

The contract runs for 3 years, up to 5 years with extensions, starting 1 October 2026.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Competition

Typical: a median of 5 bids per contract for IT and software contracts in this region (from 142 awards in the last 12 months).

What the notice says

TPT currently uses a Gesture of Goodwill application to enable authorised colleagues to issue gestures of goodwill to customers during service recovery situations. The system allows colleagues to issue goodwill gestures to customers at the point of interaction. While the current solution supports the operational requirement, TPT has identified limitations around flexibility, reporting functionality and data configuration which require manual intervention to produce business reporting. TPT is therefore seeking to understand what improved functionality and capability may be available within the market. Further information can be found within the PME Information pack.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Preliminary market engagement notice · UK2, notice 040308-2026
  2. Preliminary market engagement notice · UK2, notice 040344-2026
  3. Preliminary market engagement notice · UK2, notice 040595-2026

About the buyer

Transpennine Trains LimitedLast 12 months

Procurements

26

Awards

9

Suppliers it has used most for IT and software

All tenders and awards from Transpennine Trains Limited

Similar open tenders

All open IT and software tenders
  1. CCM1379 - OHU Software

    The Police and Crime Commissioner for LincolnshireNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South WestIT services and software, Social and domiciliary care

    Closing soon27 hours leftSuitable for SMEsSmall contract

    £82kestimated
  2. Network Services 4

    Crown Commercial ServiceNorth WestSecurity, Construction

    Closing soon3 days left11 lotsSuitable for SMEsFramework

    £8bnframework ceiling
  3. Countryside Land Management and Estate Maintenance Framework

    Lake District National Park AuthorityNorth WestConstruction, Grounds maintenance and landscaping

    Closing soon3 days left8 lotsSuitable for SMEsFramework

    £4mframework ceiling
  4. EV Charging Infrastructure

    National Grid UK LimitedNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, WalesVehicles and fleet, IT services and software

    Closing soon3 days leftExpress interest3 lots

    £29.9mestimated
  5. Royal Navy Museums Broadband Services

    National Museum of the Royal NavyNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Northern IrelandIT services and software

    Closing soon6 days left2 lotsSuitable for SMEs

    £250kestimated

From notice 040308-2026 on Find a Tender, first published 1 May 2026, last updated 1 May 2026. We last checked for changes on 28 September 2026.