AwardedAwarded 22 October 2025

Independent Complaints Adjudication Service for OFSTED (ICASO)

Department for Education · Education

In brief

Department for Education awarded consultancy work to CEDR Services Limited on 22 October 2025.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE. The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage. The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations.

Who won

WinnerValueDates
CEDR Services Limited
2 bids received
£124,500
Awarded 26 September 2025
1 November 2025 to 31 October 2028

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · UK6, notice 061681-2025
  2. Contract details notice · UK7, notice 068259-2025

About the buyer

Procurements

211

Awards

132

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From notice 061681-2025 on Find a Tender, first published 2 October 2025, last updated 24 October 2025. We last checked for changes on 28 September 2026.