Information Systems Services Framework Agreement

Provision of infrastructure operation services, including but not limited to data centre services, data centre networking, infrastructure security services, and business continuity.

Provision of application operation services including but not limited to application maintenance and support, service deployment and decommissioning, lifecycle management, application security services, and business continuity.

Provision of end user experience services including but not limited to service desk, end user compute, and Teams rooms.

Provision of cyber operation services including but not limited to security testing, security incident response, business continuity, and crypto management.

Provision of service integration services including but not limited to service operation, continual service improvement, eco-system vendor management, and service quality.

Provision of Oracle services including but not limited to application support, annual upgrades, vulnerability management, and platform/cloud management.

Provision of technical services including but not limited to governance, demand management, dispute resolution, and service level agreement management.

Provision of transformation services including but not limited to programme and project delivery services, technical delivery services, system integration, and data/business analysis.

Provision of platform engineering services including but not limited to platform engineering and automation, cloud and hybrid integration, developer enablement, development, security & operations and compliance, Observability and reliability engineering, and platform operations and continuous improvement.

Provision of testing services including but not limited to test service set-up and governance, functional testing services, performance and load testing, integration testing, data testing services, and compatibility testing.