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AwardedAwarded 29 September 2026

Information Technology Service Management (ITSM) Tool

Health Education and Improvement Wales (HEIW) · NHS and health

In brief

Health Education and Improvement Wales (HEIW) awarded IT and software work to Halo Service Solutions Ltd on 29 September 2026.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services.

Who won

WinnerValueDates
Halo Service Solutions Ltd (SME)
1 bid received
£231,640

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · notice 092034-2026

About the buyer

Health Education and Improvement Wales (HEIW)Last 12 months

Procurements

30

Awards

24

Suppliers it has used most for IT and software

All tenders and awards from Health Education and Improvement Wales (HEIW)

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From notice 092034-2026 on Find a Tender, first published 29 September 2026. We last checked for changes on 29 September 2026.