TenderOppsIndependent tender search
Upcoming

IT Service Management Tool

The Police and Crime Commissioner for Nottinghamshire · Police and fire

In brief

The Police and Crime Commissioner for Nottinghamshire has announced plans to buy IT and software work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The estimated value is £360,000 excluding VAT.

The contract runs for 5 years, starting 2 February 2026.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Competition

Typical: a median of 5 bids per contract for IT and software contracts in this region (from 109 awards in the last 12 months).

What the notice says

Nottinghamshire Police is undertaking a procurement project to replace its existing IT Service Management (ITSM) tool, which will reach end-of-life support in December 2026. The new solution will serve as a central platform for managing service requests, incidents, changes, problems, and knowledge across both Information Services and Estates & Facilities departments. It must support 108 agents and 5000 end users, be ITIL-compliant, and integrate with Active Directory, HR, and asset management systems. The tool should offer secure, UK-based hosting (if cloud-based), and provide both agent and self-service portals. Preferred features include AI-driven ticket categorisation, chatbot support, and automation of routine tasks. The system should also be scalable to other departments within the Force. This project aims to enhance operational efficiency, improve service delivery, and ensure long-term sustainability of IT service management.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Preliminary market engagement notice · UK2, notice 068357-2025

About the buyer

The Police and Crime Commissioner for NottinghamshireLast 12 months

Procurements

18

Awards

8

Suppliers it has used most for IT and software

All tenders and awards from The Police and Crime Commissioner for Nottinghamshire

Similar open tenders

All open IT and software tenders
  1. CCM1379 - OHU Software

    The Police and Crime Commissioner for LincolnshireNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South WestIT services and software, Social and domiciliary care

    Closing soon14 hours leftSuitable for SMEsSmall contract

    £82kestimated
  2. The provision of NRT, E-Cigarettes and Stop Smoking Medication Solution

    Leicester City CouncilEast MidlandsSocial and domiciliary care, Medical equipment and supplies

    Closing soon26 hours leftSuitable for SMEs

    £305kestimated
  3. Royal Navy Museums Broadband Services

    National Museum of the Royal NavyNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Northern IrelandIT services and software

    Closing soon5 days left2 lotsSuitable for SMEs

    £250kestimated
  4. Technical Implementation Partner & Business Change Partner (DASP)

    NHS Blood and TransplantNorth East, North West, East Midlands, West Midlands, East of England, South East, South WestIT services and software, Management consultancy

    Closing soon6 days leftLow competition2 lotsSuitable for SMEs

    £9.17mestimated
  5. Framework Agreement for Connectivity Services for Educational Establishments

    Norfolk County CouncilEast Midlands, East of EnglandIT services and software

    Open9 days leftFramework

    £1.5mframework ceiling

From notice 068357-2025 on Find a Tender, first published 24 October 2025. We last checked for changes on 28 September 2026.