TenderOppsIndependent tender search
AwardedAwarded 22 July 2025

MBC-1098 Customer Relations Management System

Melton Borough Council · Local authority

In brief

Melton Borough Council awarded IT and software work to Ieg4 Limited on 22 July 2025.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.

Who won

WinnerValueDates
Ieg4 Limited (SME)
1 bid received
£257,665

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · notice 017227-2026

About the buyer

Melton Borough CouncilLast 12 months

Procurements

22

Awards

7
All tenders and awards from Melton Borough Council

Similar open tenders

All open IT and software tenders
  1. Fleet Management System

    North East Derbyshire District CouncilEast MidlandsIT services and software, Vehicles and fleet

    Closing soon12 hours leftSmall contract

    £30kestimated
  2. Integration Technical Operations Assurance & Environment (ITOAE)

    East West Rail Company LimitedEast Midlands, East of England, South EastArchitecture and engineering, Environmental services

    Closing soon12 hours leftExpress interestSuitable for SMEs

    £300mestimated
  3. EMMS Cyber Security SME Support Programme

    Lincolnshire County CouncilEast MidlandsIT services and software

    Closing soon5 days left

    £65kestimated
  4. EMMS Cyber Security SME Support Programme

    Lincolnshire County CouncilEast MidlandsTraining, IT services and software

    Closing soon5 days leftSuitable for SMEsSmall contract

    £65kestimated
  5. An Online Policies and Procedures service

    Lincolnshire County CouncilEast MidlandsIT services and software

    Open7 days leftSuitable for SMEsSmall contract

    £147kestimated

From notice 017227-2026 on Find a Tender, first published 26 February 2026. We last checked for changes on 28 September 2026.