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AwardedAwarded 22 July 2025

MBC-1098 Customer Relations Management System

Melton Borough Council · Local authority

In brief

Melton Borough Council awarded IT and software work to Ieg4 Limited on 22 July 2025.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.

Who won

WinnerValueDates
Ieg4 Limited (SME)
1 bid received
£257,665

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · notice 017227-2026

About the buyer

Melton Borough CouncilLast 12 months

Procurements

20

Awards

8
All tenders and awards from Melton Borough Council

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From notice 017227-2026 on Find a Tender, first published 26 February 2026. We last checked for changes on 28 September 2026.