AwardedAwarded 24 June 2026

Mystery Shopping Services

British Council · Local or regional public body

In brief

British Council awarded marketing work to LC Investigation Limited and Serve Legal Limited on 24 June 2026.

It is a framework worth up to £440,000 excluding VAT: the most the buyer expects to spend across all suppliers, not one contract.

The contract runs for 2 years, up to 4 years with extensions, starting 1 July 2026.

It is split into 2 lots, so a supplier can bid for part of the work.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

The Governance & Compliance function seeks to obtain the most effective and efficient Mystery Shopper services provider to delivery Mystery Shopping Services (compliance audits) of all British Council IELTS for United Kingdom Visas and Immigration (UKVI) global network of exam centres. The programme is intended to measure the experience and security when applying for, registering, and attending an IELTS written and speaking test.

Lots

LotTradeValue
Region 1
1 July 2026 to 1 July 2028
What this lot covers

Mystery Shopping Services for countries under Region 1

Marketing and communications£220,000
Region 2
1 July 2026 to 1 July 2028
What this lot covers

Mystery Shopping Services for countries under Region 2

Marketing and communications£220,000

Who won

WinnerLotValueDates
LC Investigation Limited (SME)
3 bids received
Region 1£220,000
Awarded 3 June 2026
1 July 2026 to 1 July 2028
Serve Legal Limited (SME)
3 bids received
Region 1£220,000
Awarded 3 June 2026
1 July 2026 to 1 July 2028

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Tender notice · UK4, notice 037258-2026
  2. Contract award notice · UK6, notice 052484-2026
  3. Contract details notice · UK7, notice 066563-2026

About the buyer

British CouncilLast 12 months

Procurements

327

Awards

173

Suppliers it has used most for marketing

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From notice 037258-2026 on Find a Tender, first published 23 April 2026, last updated 15 July 2026. We last checked for changes on 28 September 2026.