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AwardedAwarded 28 September 2026

PR2355 - Digital Ombudsman

Public Service Ombudsman · Public body

In brief

Public Service Ombudsman awarded IT and software work to Reply Ltd on 28 September 2026.

The notice gives a value of £12,100,000 excluding VAT.

The contract runs for 3 years, starting 1 October 2026.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

The contract is for the provision and support of a Digital Ombudsman cloud platform for the Public Service Ombudsman. It covers digital case management, citizen interaction, workflow and reporting, alongside implementation, configuration, integration, security, onboarding and ongoing support.

Who won

WinnerValueDates
Reply Ltd£12,100,000
Awarded 28 September 2026

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · notice 7c285a3f-3a02-46b0-8310-24116977d4c4-919207

About the buyer

Public Service OmbudsmanLast 12 months

Procurements

3

Awards

3

Suppliers it has used most for IT and software

All tenders and awards from Public Service Ombudsman

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From notice 7c285a3f-3a02-46b0-8310-24116977d4c4-919207 on Contracts Finder, first published 26 October 2026. We last checked for changes on 26 October 2026.