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AwardedAwarded 24 July 2026

Provision of an IT Service Management (ITSM) Solution

Northern Ireland Assembly Commission · Central government

In brief

Northern Ireland Assembly Commission awarded IT and software work to Alemba Ltd. on 24 July 2026.

The notice gives a value of £419,000 excluding VAT.

The contract runs for 4 years, starting 1 June 2026.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: • Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. • Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. • Streamline service delivery through automation and integrated workflows. • Improve organisational resilience via knowledge base development and smarter incident management. • Offer real-time reporting and analytics for improved decision-making. • Enable accurate, organisation-wide asset visibility and control. • Ensure change control policies and procedures are adhered to, with improved governance and documentation.

Who won

WinnerValueDates
Alemba Ltd. (SME)
11 bids received
£419,000
Awarded 8 July 2026
29 July 2026 to 28 July 2030

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Tender notice · UK4, notice 029172-2026
  2. Tender notice · UK4, notice 032423-2026
  3. Tender notice · UK4, notice 032514-2026
  4. Contract award notice · UK6, notice 064296-2026
  5. Contract details notice · UK7, notice 071236-2026

About the buyer

Northern Ireland Assembly CommissionLast 12 months

Procurements

15

Awards

11

Suppliers it has used most for IT and software

All tenders and awards from Northern Ireland Assembly Commission

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From notice 029172-2026 on Find a Tender, first published 30 March 2026, last updated 28 July 2026. We last checked for changes on 28 September 2026.