AwardedAwarded 24 July 2026
Provision of an IT Service Management (ITSM) Solution
Northern Ireland Assembly Commission · Central government
In brief
Northern Ireland Assembly Commission awarded IT and software work to Alemba Ltd. on 24 July 2026.
The notice gives a value of £419,000 excluding VAT.
The contract runs for 4 years, starting 1 June 2026.
The buyer says it is suitable for small and medium-sized businesses.
Built from the notice's own fields. Always check the official notice before you bid.
What the notice says
The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will:
• Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible.
• Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service.
• Streamline service delivery through automation and integrated workflows.
• Improve organisational resilience via knowledge base development and smarter incident management.
• Offer real-time reporting and analytics for improved decision-making.
• Enable accurate, organisation-wide asset visibility and control.
• Ensure change control policies and procedures are adhered to, with improved governance and documentation.
Who won
| Winner | Value | Dates |
|---|---|---|
| Alemba Ltd. (SME) 11 bids received | £419,000 | Awarded 8 July 2026 29 July 2026 to 28 July 2030 |
Values as the award notice gives them, excluding VAT where stated.
Timeline
- Tender notice · UK4, notice 029172-2026
- Tender notice · UK4, notice 032423-2026
- Tender notice · UK4, notice 032514-2026
- Contract award notice · UK6, notice 064296-2026
- Contract details notice · UK7, notice 071236-2026
About the buyer
Northern Ireland Assembly CommissionLast 12 months
Procurements
16Awards
11Suppliers it has used most for IT and software
- CORE Financial Systems Limited2 contracts
- Alemba Ltd.1 contract
- Elcom Systems Limited1 contract
- Get Swarms Ltd.1 contract
- Microsoft Limited1 contract
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From notice 029172-2026 on Find a Tender, first published 30 March 2026, last updated 28 July 2026. We last checked for changes on 28 September 2026.