Upcoming

Provision of Contact Centre Services to the Legal Aid Agency

In brief

Legal Aid Agency has announced plans to buy legal and marketing work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The estimated value is £24,400,000 excluding VAT.

The contract runs for 4 years, starting 1 November 2027.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Competition

Usually high: a median of 12 bids per contract for legal contracts in this region (from 35 awards in the last 12 months).

What the notice says

The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.

How to bid

Read the full notice on Find a Tender, including any tender documents it links to.
Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

14 October 2025Pipeline notice · UK1, notice 065301-2025
15 October 2025Pipeline notice · UK1, notice 065579-2025
7 November 2025Pipeline notice · UK1, notice 072180-2025
20 March 2026Pipeline notice · UK1, notice 025857-2026
20 March 2026Pipeline notice · UK1, notice 025912-2026
27 March 2026Preliminary market engagement notice · UK2, notice 028308-2026
15 July 2026Preliminary market engagement notice · UK2, notice 066817-2026
16 July 2026Preliminary market engagement notice · UK2, notice 067433-2026
29 September 2026Preliminary market engagement notice · UK2, notice 092002-2026

About the buyer

Legal Aid AgencyLast 12 months

Procurements

Awards

Suppliers it has used most for legal

Multiple Providers1 contract
The Johnson Partnership1 contract
Watson Woodhouse Ltd1 contract

All tenders and awards from Legal Aid Agency

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From notice 065301-2025 on Find a Tender, first published 14 October 2025, last updated 29 September 2026. We last checked for changes on 29 September 2026.