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Provision of Contact Centre Services to the Legal Aid Agency

Legal Aid Agency · Central government

In brief

Legal Aid Agency has announced plans to buy legal and marketing work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The estimated value is £20,000,000 excluding VAT.

The contract runs for 4 years, starting 1 October 2027.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

What the notice says

The Legal Aid Agency (“LAA”) is inviting Tenders for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Pipeline notice · UK1, notice 065301-2025
  2. Pipeline notice · UK1, notice 065579-2025
  3. Pipeline notice · UK1, notice 072180-2025

About the buyer

Legal Aid AgencyLast 12 months

Procurements

2

Awards

0
All tenders and awards from Legal Aid Agency

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From notice 065301-2025 on Find a Tender, first published 14 October 2025, last updated 7 November 2025. We last checked for changes on 27 September 2026.