TenderOppsIndependent tender search
AwardedAwarded 15 August 2025

SPS-02244 Microsoft Service Support

Scottish Prison Service · National agency

In brief

Scottish Prison Service awarded IT and software work to Bridgeall on 15 August 2025.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management – Named resource assigned for critical issues. -IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management – Designated Customer Success Account Manager -Optional Technical Training – On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)

Who won

WinnerValueDates
Bridgeall (SME)
5 bids received
£282,900

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · notice 070769-2025

About the buyer

Scottish Prison ServiceLast 12 months

Procurements

27

Awards

10

Suppliers it has used most for IT and software

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From notice 070769-2025 on Find a Tender, first published 4 November 2025. We last checked for changes on 27 September 2026.