Supply of Services and Support for the Handsfree R5 Fixed Vehicle Device (FVD)

This activity is part of the Home Office’s wider programme to ensure reliable communication services for emergency responders. It focuses on securing ongoing support and maintenance for in-vehicle communication devices already procured by ESMCP for future Emergency Services Network use. Rather than purchasing new equipment, the contract renews the arrangement for the department to procure support, updates, repairs, and upgrades as needed over time. This approach ensures that existing devices remain safe, functional, and compatible with evolving network requirements. The estimated contract value is approximately £300,000 (ex VAT). The services are intrinsically linked to the existing devices and their associated software and system interfaces, which were originally designed and developed by the supplier. As such, delivery of the required services must ensure full technical compatibility with the existing asset base and continuity of service. A change in supplier would present significant technical and operational risks, including potential incompatibility with existing hardware and software, disruption to service continuity, and impacts on existing warranties and support arrangements. This contract is not being awarded by reference to lots.