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AwardedAwarded 13 July 2026

The Fares, Ticketing & Retail Subject Matter Expert

West Midlands Combined Authority · Local authority

In brief

West Midlands Combined Authority awarded architecture and engineering and consultancy work to Waterman Aspen Limited on 13 July 2026.

The notice gives a value of £151,200 excluding VAT.

The contract runs for 10 months, starting 1 June 2026.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

Transport for West Midlands (TfWM) requires specialist consultancy support to provide strategic and technical expertise in relation to fares, ticketing and retail arrangements as part of the Bus Reform Programme and franchising readiness activities. The services to be provided will include: • Review and assessment of existing fares, ticketing and retail arrangements across TfWM and bus operators, • Analysis of customer experience, accessibility, retail channels and customer journeys; • Development of strategic options, recommendations and implementations considerations for a future franchised environment; • Review of commercial, technical, operational and revenue management considerations associated with fares and ticketing arrangements; • Benchmarking against industry best practise and emerging trends within the transport sector; • Development of strategic roadmaps, programme planning inputs and risk and dependency considerations; • Stakeholder engagement, workshop participation and presentation of findings and recommendation and • Wider advisory support across relevant Bus Reform Programme workstreams where specialist fares, ticketing, retail or commercial expertise is required.

Who won

WinnerValueDates
Waterman Aspen Limited£151,200
Awarded 13 July 2026

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · notice dc10d21b-f445-433d-a6f7-4efcc0135018-915743

About the buyer

West Midlands Combined AuthorityLast 12 months

Procurements

203

Awards

157

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From notice dc10d21b-f445-433d-a6f7-4efcc0135018-915743 on Contracts Finder, first published 28 September 2026. We last checked for changes on 28 September 2026.