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AwardedAwarded 6 January 2026

TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service

Transpennine Trains Limited · Public undertaking

In brief

Transpennine Trains Limited awarded IT and software work to Plinc Limited on 6 January 2026.

It is split into 2 lots, so a supplier can bid for part of the work.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement.

Lots

LotTradeValue
Lot A – Data Platform including Implementation and Managed Service
What this lot covers

Data Solution – provide a data solution that meets the functional and non-functional requirements. Implementation – building and implementing the proposed data solution that will provide a Single Customer View. Managed Service – full management, maintenance, monitoring, enhancement of the data solution. o Data Strategy – lead in the development of the Single Customer View and Data Strategy that includes but is not limited to GDPR compliance, data management, data transformation and innovation. Data Projects – scoping and delivery of data projects to meet industry and TPT requirements, working effectively and efficiently with other agencies and suppliers to deliver the most appropriate and cost-effective solution. Additional information: Access code for Delta is X8VTB9P5YC

IT services and software—
Lot B – CRM Managed Service
What this lot covers

Managed Service - full management, maintenance, monitoring and enhancement of the current Salesforce Marketing Cloud “SFMC” CRM solution. Campaign Operations – lead on and support TPT with utilising SFMC for campaign operations. Training – lead on and provide training to enhance TPT knowledge aiding the team to become self-serve (with BAU) with the SFMC solution. Additional information: Access code for Delta is X8VTB9P5YC

IT services and software—

Who won

WinnerLotValueDates
Plinc Limited
4 bids received
—£854,887
Plinc Limited
4 bids received
—£291,324

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract award notice · notice 002008-2026

About the buyer

Transpennine Trains LimitedLast 12 months

Procurements

26

Awards

9

Suppliers it has used most for IT and software

All tenders and awards from Transpennine Trains Limited

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From notice 002008-2026 on Find a Tender, first published 9 January 2026. We last checked for changes on 28 September 2026.