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Unified Customer Relationship Management System and Contact Centre Platform

Liverpool City Region Combined Authority · Local authority

In brief

Liverpool City Region Combined Authority has announced plans to buy telecoms and IT and software work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The notice does not state a value.

The contract runs for 5 years, up to 7 years with extensions, starting 2 November 2026.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

What the notice says

** Not a call for Competition** Liverpool City Region Combined Authority is conducting PME to gain insight to what solutions are on the market for a Unified Customer Relationship Management System and Contact Centre Platform. LCRCA would be interested in understanding delivery models and service design: · Technology platforms and interoperability · Integration with existing systems and infrastructure · Commercial models and pricing structures · Implementation approaches and mobilisation timelines · Ongoing support, maintenance, and service levels

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Preliminary market engagement notice · UK2, notice 081648-2026

Last time this was bought

Bus Franchising Contract Management System

Won by
netBI Pty Ltd
Awarded
16 February 2026
Value
£1,392,000
Bids
4

Matched on Liverpool City Region Combined Authority, the type of work and the title; it may be a related contract rather than the same one. Check the notice to be sure.

About the buyer

Liverpool City Region Combined AuthorityLast 12 months

Procurements

57

Awards

42
All tenders and awards from Liverpool City Region Combined Authority

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From notice 081648-2026 on Find a Tender, first published 27 August 2026. We last checked for changes on 28 September 2026.