TenderOppsIndependent tender search
AwardedAwarded 1 October 2026

User research, usability and journey testing

NS&I · Central government

In brief

NS&I awarded IT and software work to Optimal Workshop on 1 October 2026.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

NS&I requires the procurement of the user research tool to support internal user research, usability testing and evidence-based service improvement. The platform will enable NS&I to conduct unmoderated research with customers and consumers (non-customers), helping teams evaluate digital services, customer journeys and content.

Who won

WinnerValueDates
Optimal Workshop (SME)£15,833
1 October 2026 to 30 September 2027

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract details notice · UK7, notice 096332-2026

About the buyer

NS&ILast 12 months

Procurements

28

Awards

16

Suppliers it has used most for IT and software

All tenders and awards from NS&I

Similar open tenders

All open IT and software tenders
  1. Adobe Licenses for the London Borough of Lewisham

    London Borough of BrentUK-wideIT services and software

    Closing soon11 hours leftSuitable for SMEs

    £55kestimated
  2. Client Support Framework (CSF)

    East West Rail Company LimitedUK-wideArchitecture and engineering, Environmental services

    Closing soon11 hours leftExpress interest3 lotsSuitable for SMEsFramework

    £350mframework ceiling
  3. Procurement of a 'Local Authority' Legal Case Management System

    North Tyneside Borough CouncilNorth EastIT services and software, Legal services

    Closing soon11 hours left

    £200kestimated
  4. Libraries Scotland eNewspaper and eMagazine

    Scottish Library and Information CouncilScotlandLeisure, culture and events, IT services and software

    Closing soon11 hours left

    £1.6mestimated
  5. Fleet Management System

    North East Derbyshire District CouncilEast MidlandsIT services and software, Vehicles and fleet

    Closing soon11 hours leftSmall contract

    £30kestimated

From notice 096332-2026 on Find a Tender, first published 13 October 2026. We last checked for changes on 13 October 2026.