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Voice of the Customer - Survey Provider

Livv Maintenance Limited (part of Livv Housing Group) · Housing

In brief

Livv Maintenance Limited (part of Livv Housing Group) has announced plans to buy marketing work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The notice does not state a value.

The contract runs for 2 years, starting 1 March 2027.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Competition

Usually high: a median of 22.5 bids per contract for this buyer (from 8 awards in the last 12 months).

What the notice says

Voice of the Customer Services Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, managing approximately 13,000 homes and serving around 20,000 customers across a range of tenures and housing types. Our purpose is to unlock potential and give people and communities opportunities to flourish. As part of our organisational ambition to become an intelligence-led, data-driven organisation, we use customer insight and feedback to understand customer experiences, identify opportunities for service improvement, and support the delivery of excellent customer outcomes. Livv Housing Group currently operates a Voice of the Customer solution that facilitates transactional customer satisfaction surveys across a broad range of services and customer interactions. The existing contract is approaching the end of its term and, prior to commencing a future procurement process, Livv Housing Group wishes to undertake preliminary market engagement to better understand developments in the market, emerging technologies, service innovations and potential delivery models.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Preliminary market engagement notice · UK2, notice 073699-2026

About the buyer

Livv Maintenance Limited (part of Livv Housing Group)Last 12 months

Procurements

13

Awards

9
All tenders and awards from Livv Maintenance Limited (part of Livv Housing Group)

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From notice 073699-2026 on Find a Tender, first published 4 August 2026. We last checked for changes on 28 September 2026.