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DFTc: ESM ServiceNow Implementation Market Engagement

Department for Transport · Central government

In brief

Department for Transport has announced plans to buy IT and software work. This is an early notice: there is nothing to bid on yet, but it tells you a tender may follow.

The estimated value is £5,000,000 excluding VAT.

The contract runs for 13 months, starting 1 February 2027.

The buyer says it is suitable for small and medium-sized businesses.

Built from the notice's own fields. Always check the official notice before you bid.

Can I win this?

Competition

Typical: a median of 3.5 bids per contract for this buyer (from 26 awards in the last 12 months).

What the notice says

he Department for Transport is seeking a delivery partner to support the implementation of ServiceNow and the controlled migration from its existing ITSM platforms. The procurement will focus initially on Digital, Information & Security directorate, covering the design and configuration of a user-centred service portal and catalogue, core IT service management processes, integrations, data migration, reporting, testing, security and accessibility assurance, cutover, hypercare and knowledge transfer. The aim is to establish a scalable, integrated service management platform that improves the user experience, reduces fragmented tooling and ways of working, provides clearer service visibility, and creates a foundation for potential expansion into wider Corporate Delivery Group departmental services.

How to bid

  1. Read the full notice on Find a Tender, including any tender documents it links to.
  2. Register your organisation on the Central Digital Platform (through Find a Tender) if you have not already. Suppliers need to be registered to take part in procurements under the Procurement Act 2023.
  3. Follow the submission instructions in the notice; it does not name an e-tendering portal.

Timeline

  1. Preliminary market engagement notice · UK2, notice 101732-2026
  2. Preliminary market engagement notice · UK2, notice 103026-2026

About the buyer

Department for TransportLast 12 months

Procurements

150

Awards

110

Suppliers it has used most for IT and software

All tenders and awards from Department for Transport

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From notice 101732-2026 on Find a Tender, first published 27 October 2026, last updated 30 October 2026. We last checked for changes on 30 October 2026.